SHIPPING POLICY

We ship all over Europe with DPD as insured parcel. For shipping outside EU please contact us!

​The EU foreign countries includes the following countries: Austria, Belgium, Bulgaria, Cyprus, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (except overseas), Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Spain, Sweden and the United Kingdom. ​ Switzerland / Norway / Lichtenstein

We ship with DPD as an insured shipping package. The shipping costs can be found in the list below. The fees always depend on the contents of the package or the value of the goods and can vary accordingly. ​

Note Switzerland:

Swiss Customs will then charge you the statutory Swiss VAT and any Swiss customs duties that may be incurred when the parcel is delivered. These costs will not be reimbursed by us. Please note our information on VAT-free ordering for customers from Switzerland below! ​

Non-EU countries We ship with DPD as an insured shipping package. Please contact us before ordering if you live in a non-EU country. ​

Non-EU countries include the following countries: Armenia, Egypt, Australia, Bahrain, Bosnia & Herzegovina, China, Iceland, Japan, Jordan, Canada, Korea, Croatia, Malaysia, Macedonia, New Zealand, Oman, Qatar, Russia, Saudi Arabia, Serbia, Singapore, Serbia, Thailand, Thailand, Turkey, Ukraine, U. S. A., United Arab Emirates and Belarus. ​

For some countries additional customs duties may apply, which we unfortunately cannot take over. The fees always depend on the contents of the package or the value of the goods and can vary accordingly. ​ Order without VAT Export deliveries to third countries, i. e. countries that do not belong to the EU, are exempt from France VAT of 22% and will be delivered by us without VAT. When you enter the shipping address, our online ordering system automatically recognizes whether you can order VAT-free and displays the corresponding invoice amount. Please note: All goods are still subject to customs clearance and tax on importation into the (third) country. Customers from Switzerland are required to pay the CH VAT of 8% of the net value of the goods themselves. ​ For legal reasons, we can only provide non-binding information of this kind.

For further information please contact Swiss customs administration

Senior Customs Directorate Switzerland Monbijoustrasse 40 3003 Bern Phone +41 (0)31 322 65 11

or at the Germany Trade and Invest ​ Help for determining the customs duties can be found here: wwww.xtares.admin.chww.xtares.admin.ch ​ ​

Note: The payment methods direct debit and cash on delivery are not available abroad.

 

RETURN & EXCHANGE POLICY

Dear customers,

It is important to us to maintain the quality of our products, but it can also come to problems with us. For this purpose we have a RMA-Retoure for simplified processing.

RMA-PROCESS This applies to: Returns of defective goods within the warranty period. Return shipment in case of revocation. Return of wrong deliveries and wrong orders.

What is an RMA number? An RMA number (Return Merchandise Authorization or Return Material Authorization) or return shipment number is an identification number assigned by the supplier for the return of goods.

Is a return shipment necessary? Please check beforehand with the help of our customer advisor at +386 5 6398 500 or whether a problem can be resolved without returning the goods. Do not return any goods that have been damaged during transport from Sandiline d.o.o / StandOut to you. Report the damage immediately to your transport insurance company or the responsible transport company. Only when the transport company has inspected the damaged goods and released a return transport is it possible to send them in.

Defective goods outside the warranty case For complaints outside the warranty case, the costs of processing complaints plus shipping costs etc. will be charged.

How does RMA processing work? To return defective goods, please always request an RMA number before sending them back. Please understand that incomplete applications cannot be processed and will be returned to you for completion. After the RMA number has been allocated, return the (defective) item with the return form and the RMA number to the address below at your own expense. Only in case of damage or defects in the case of warranty, Sandiline d.o.o / StandOut shall bear the costs of return shipment. Important! A possible dealer warranty is not a guarantee in the sense of the Slovenien Civil Code, but represents an additional, voluntary service of the respective dealer/manufacturer, the extent and duration of which is communicated via the Internet website of the dealer/manufacturer. For complaints, we also require the EAN number, which is printed on the packaging of the products and the corresponding RMA number. Otherwise, complaints will be rejected by the manufacturer. Please keep the outer packaging carefully or write down the EAN number. These services exist in addition to the customer's statutory rights.

In order to ensure the smooth processing of a complaint or revocation, you must observe the following Points:

RECLAMATION If the goods are returned within 14 days, they must be in their original packaging and in the original condition "free of any scratches, dents, etc.". If the points are not met, the shipment may be deducted or returned. Please inform us in advance by telephone or in writing and you will receive your RMA number at the same time. Carefully fill in the return form below with the appropriate RMA number and place it in the shipping packaging so that it is clearly visible.

Please note: Returns without RMA number must be rejected. Therefore, do not send any goods before you have received the RMA number.

REVOCATION INSTRUCTION right of withdrawal You have the right to revoke this contract within fourteen days without giving any reasons. The period of revocation shall be fourteen days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the last goods. In order to exercise your right of revocation, you must inform us of your decision to revoke this contract at the addresses below by means of a clear declaration (e. g. a letter, fax or e-mail sent by post). You can use the enclosed sample return form. In order to comply with the revocation period, it is sufficient that you send the notice of revocation prior to the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we will refund to you immediately all payments we have received from you, including the delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us) and within fourteen days at the latest from the date on which we receive notice of your revocation of this contract. We will use the same means of payment for this repayment as you used in the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case at the latest within fourteen days of the day on which you inform us about the revocation of this contract. The deadline is respected if you send the goods before the expiry of the 14-day deadline. You shall bear the direct costs of returning the goods. They shall only be liable for any loss in value of the goods if this loss in value is due to a handling of the goods which is not necessary for the examination of the quality, properties and functioning of the goods. Items that have been made or modified especially for you (custom-made products of all kinds) cannot be taken back

How long do I have to wait until I get my money or a new package? Your return shipment will usually be processed within 3 working days. In rare cases, the goods must be forwarded to the manufacturer.

Please note: We have no influence on the processing time at the manufacturer.

Return address: